Win44 Privacy Policy – Protecting Your Personal Data in Malaysia

Win44 is an online betting platform operating in Malaysia and serving Malaysian users. We understand that every time you share personal information with any online platform, you are placing your trust in that platform to handle it responsibly.

That trust is what win44 take seriously above all else. This Privacy Policy is written to explain clearly and honestly how we handle your personal information — not merely to fulfil a legal obligation, but because we believe you deserve to know exactly what happens with your data.

This policy applies to all users of the win44 platform, including visitors browsing our website without registering, individuals registering as members, and active members using any win44 service, including Sports Betting, Live Casino, lottery, roulette, badminton, cricket, and Virtual Sports.

Win44 collects various types of personal information depending on how you interact with our platform. Here is a full breakdown of the data we may collect:

Win44 does not collect information that is unnecessary for delivering our services. We do not collect sensitive information such as medical records, religious beliefs, or political views unless required by law.

Every piece of data that win44 collected is used for specific, pre-defined purposes. Below is the complete list of how that data is used:

• Account management: Creating and managing your member account, processing registrations, and verifying your identity.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as processing withdrawals to your bank account or digital wallet.
• Gaming services provision: Enabling you to access and use all win44 services, including Sports Betting, Live Casino, roulette, lottery, and virtual sports.
• Legal compliance verification: Verifying that you meet the minimum age requirement of 21 years old and any other eligibility criteria required by law or our terms of service.
• Fraud prevention and security: Identifying and preventing fraudulent activity, money laundering, and the use of multiple accounts.
• Customer support: Responding to your enquiries, resolving complaints, and providing the technical assistance you need.
• Platform improvements: Analyses usage patterns in aggregate to understand user needs and improve the experience on the win44 platform.
• Important communications: Sending you notifications about your account, policy updates, promotions you are eligible for, and other important information related to your use of the platform.
• Legal compliance: Maintaining records required under Malaysian law and complying with lawful directives from the relevant authorities.

Win44 will not use your data for any purpose beyond those listed above without first obtaining your consent. If we intend to use your data for a new purpose, we will inform you and give you the option to agree or decline.

Win44 does not sell, rent, or disclose member personal information to third parties for marketing or commercial purposes. This is a non-negotiable policy that we have never compromised on.

That said, in the course of operating the platform, we are required to share certain data with the following parties on a strictly limited basis:

• Payment service provider: To process your deposit and withdrawal transactions, the necessary payment information must be shared with service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banks that support FPX. Only the minimum data required to process the transaction is shared.
• Game providers: To deliver live casino games such as roulette and baccarat, session data is shared with licensed game providers. Information shared does not include your financial details or full identity.
• Competent authorities: Win44 will disclose personal information where required by law, court order, or a lawful directive from a Malaysian law enforcement agency. We will notify you of any such disclosure unless prohibited from doing so by law.
• IT service providers: Technology infrastructure, server, and cybersecurity providers that support the operation of our platform. All such providers are bound by strict confidentiality agreements and are permitted to use the data solely for the purpose of providing services to win44.

Win44 employs comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL 256-bit Encryption: All communications between your device and win44's servers are encrypted using Transport Layer Security (TLS) with 256-bit keys — the same standard used by leading banking institutions in Malaysia.
• Encrypted data storage: Sensitive data stored in our databases, including financial information and identification details, is kept in encrypted form.
• Tiered access controls: Access to members' personal data is restricted to staff with a legitimate business need. All access is logged, monitored, and subject to periodic audits.
• Firewall and intrusion detection systems: The win44 infrastructure is protected by multi-layered firewalls and a real-time threat detection system operating 24/7.
• Regular security audits: win44 conducts periodic independent security audits to identify and address any vulnerabilities before they can be exploited.

Data Retention Period: win44 retains your personal data for as long as your account is active and for the period required by law following account closure (typically 7 years for financial records, in accordance with Malaysian legal requirements). Data that is no longer needed will be securely deleted or anonymised.

Platform win44 uses cookies and similar tracking technologies to enhance the user experience and ensure the essential functions of the platform run smoothly.

Types of cookies we use:

• Essential Cookies: Required for the platform to function — including login session cookies that keep you signed in during your session. These cookies cannot be disabled without affecting core platform functionality.
• Performance Cookies: Collects information on how visitors use our platform — most frequently visited pages, time spent, and technical errors encountered. This data is used in aggregate form and does not identify any individual.
• Functionality Cookies: Saves your preferences such as language, display settings, and game preferences so you do not have to reconfigure them each time you log in.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the win44 platform and your overall experience.

Under Malaysia's Personal Data Protection Act 2010 and win44's commitment to privacy, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact us by email at support@win44.wine or via live chat within the platform. Win44 will respond to data rights requests within 21 business days. For complex requests, this period may be extended, and you will be notified accordingly.

Platform win44 is strictly intended for individuals aged 21 and above. We do not provide services to minors, and we do not knowingly collect personal data from anyone under the age of 21.

During the registration process, we require age verification and reserve the right to request identity documents at any time. Should we discover that personal data of a minor has been collected without our knowledge, we will immediately take the following steps:

• Suspending the account in question immediately pending investigation.
• Delete all personal data associated with the minor in question.
• Returning any funds in the account to the rightful parent or guardian, subject to a verification process.

If you believe that a minor has registered for or is using the win44 platform, please contact us immediately at support@win44.wine.

In the course of operating the platform, your personal data may be processed outside Malaysia — in particular by technical service providers and game suppliers operating across various countries. However, win44 ensuring that all such data transfers comply with the requirements of Malaysia's PDPA 2010.

Prior to transferring personal data outside the country, win44 ensures that:

• The recipient country maintains a level of data protection equivalent to Malaysia, or
• Recipients have agreed to protect data to a standard equivalent to the requirements of PDPA 2010 through binding contractual agreements.

Win44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform operations. When we make significant changes:

• Active members will be notified via in-platform notification or email at least 14 days before the changes take effect.
• The "Updated" date at the top of this page will be revised to reflect the date of the latest review.
• For significant changes that materially affect your privacy rights, we will seek your consent again before applying those changes to existing data.

We encourage you to review this page periodically. Continued use of the win44 platform after any policy changes take effect will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way win44 handles your personal data, our team is ready to assist:

• Live Chat: Available directly within the win44 platform after logging in — typical response time is 1 to 3 minutes, 24 hours a day.
• Email: support@win44.wine — for privacy inquiries requiring documentation or detailed clarification, particularly for data rights requests.

For formal data protection complaints that cannot be resolved through win44's support channels, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP), which operates under the Ministry of Communications and Digital Malaysia.